Community, Organized Play & Operations Coordinator

Dead Alive Games is seeking a versatile coordinator to support the US launch and ongoing operation of a licensed trading card game. This role combines community management, organized play, convention coordination, customer support, and technical editing.

Responsibilities

• Manage day-to-day coordination with organized play and advanced management company for conventions and events.

• Run US social media and moderate player communities.

• Handle routine customer, fulfillment, replacement, and shipping inquiries.

• Coordinate convention logistics, staffing, inventory, vendors, and follow-up.

• Help review and edit rulebooks, FAQs, Kickstarter copy, website content, and retailer materials.

• Coordinate with designers, contractors, fulfillment partners, and the founders.

• Use Asana, Trello, or similar project management tools to track assigned work and flag blockers.

Qualifications

• Excellent communication skills.

• Strong organization, follow-through, and attention to detail.

• Experience with social media, community management, customer support, or events.

• Ability to learn and clearly explain tabletop-game rules.

• Good judgment when handling complaints, disputes, and public communications.

• Comfortable working independently in a small, fast-moving company.

• Familiarity with Discord, project-management tools, spreadsheets, and AI-assisted workflows.

• Willingness to travel and occasionally work evenings or weekends.

Preferred

• Experience with tabletop games, TCGs, organized play, or conventions.

• Familiarity with logistics, fulfillment, or e-commerce support.